Privacy policy

 

1. Introduction

Reina Apícola Levantina SL (hereinafter, "Reina Apícola") is committed to protecting your privacy and ensuring the security of your personal data. This privacy policy explains how we collect, use and protect information we obtain from our customers and visitors to our website.

2. Information about the Data Controller

Company name: Levantine Beekeeping Queen SL
CIF: B97158778
Address: Pol. Ind. nº1 Calle ferrers nº13, 46600 Alzira (Valencia) Spain
Telephone: 962455171
Email: info@reinaapicola.com

3. Data Collected

We may collect the following types of personal data:

  • Contact information: name, address, email, phone number.
  • Payment information: credit or debit card details, banking information.
  • Navigation data: IP address, browser type, pages visited, time spent on the site.
  • Other data: any other information you choose to provide to us voluntarily.

4. Purpose of Data Processing

Reina Apícola collects and processes personal data for the following purposes:

  • Order management: process and ship your product orders.
  • Customer Service: respond to your queries, requests and provide support.
  • Marketing: send you commercial communications about our products and promotions, provided we have your consent.
  • Service improvement: analyze and improve our website and services.

5. Legitimation for Data Processing

The legal basis for the processing of your personal data is:

  • Execution of a contract: for the management and shipping of orders.
  • Consent: for sending commercial communications.
  • Legitimate interest: to improve our services and customer service.

6. Data Conservation

The personal data provided will be kept:

  • As long as the business relationship is maintained.
  • For the time necessary to comply with legal obligations.
  • Until the interested party requests its deletion, provided that there is no legal obligation to retain them.

7. Recipients of the Data

We will not share your personal data with third parties except when necessary to comply with legal obligations or when it is essential for the provision of our services (for example, courier companies for the delivery of orders).

8. User Rights

You have the right to:

  • Login to your personal data.
  • Rectify inaccurate or incomplete data.
  • Request deletion of your data when they are no longer needed.
  • Object to the processing of your personal data.
  • Request for limitation from the processing of your data in certain circumstances.
  • Portability of your data to another data controller.

To exercise these rights, you can contact us via email info@reinaapicola.com or by postal mail to our physical address.

9. Data Security

At Reina Apícola we implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction or accidental disclosure.

10. Changes to the Privacy Policy

Reina Apícola reserves the right to modify this privacy policy at any time. Modifications will be posted on this page and will be effective from the moment of their posting.

11. Contact

If you have any questions about our privacy policy or the processing of your personal data, you can contact us by email info@reinaapicola.com or by calling 962455171.